Support Ticket Escalations
An escalation may be warranted if you are not satisfied with the level of support you have received while working on an already existing support ticket, or would like to emphasize the urgency of the issue you are facing.
BAO Systems will work with you to tailor our support with a focus on providing the resources and information that you need to move the issue to resolution.
To escalate your support ticket:
Request an escalation within your existing support ticket, or open a new ticket referencing the ticket you would like to escalate.
Please include the following information in your escalation request.
- Organization name
- Primary contact name and email address for the escalation request
- Any relevant ticket numbers for tickets you would like to reference
- URLs for any specific DHIS 2 instances that need immediate attention
Additional Resources: